24Trading Terms & Conditions
Welcome to 24Trading. By creating an account or using our platform, you agree to the following Terms & Conditions, which detail your rights, responsibilities, and our obligations to you as a user. Please review them carefully before engaging in trading activities.
1. Eligibility Requirements
- Age Requirement: To open an account on 24Trading, you must be at least 18 years old or meet the legal trading age in your jurisdiction.
- Legal Compliance: Users must ensure online trading is legal within their country and adhere to all local laws governing online trading and financial investment.
- Financial Stability: Trading on our platform is intended for individuals who understand the risks of financial trading and have the stability to manage potential losses.
- Account Suspension for Ineligibility: If 24Trading determines that you do not meet eligibility criteria, we reserve the right to suspend or terminate your account.
2. Account Registration & Verification
- Accurate Information: Users must provide valid and accurate personal information at registration. False information may lead to account suspension.
- Identity Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, 24Trading may require additional documentation.
- Security of Account Credentials: Users are responsible for keeping login information secure. Unauthorized sharing of login details is strictly prohibited.
- Two-Factor Authentication (2FA): For added security, we encourage users to activate two-factor authentication (2FA).
- Suspicious Activity: 24Trading reserves the right to suspend accounts displaying unusual or suspicious behavior until further verification.
3. Trading Services & Platform Availability
- Trading Instruments: 24Trading offers access to various trading markets, including stocks, forex, commodities, and cryptocurrencies.
- Real-Time Data: All market data provided is in real-time but may experience delays due to technical issues.
- Platform Uptime: While we strive to maintain 99.9% uptime, we cannot guarantee uninterrupted service and are not liable for interruptions beyond our control.
- Scheduled Maintenance: Periodic maintenance may require temporary service suspensions, which we will notify users of in advance.
- Emergency Downtime: 24Trading may suspend platform access without prior notice during critical emergencies to protect user accounts and data.
4. 40% Profit Guarantee
- Eligibility for the Guarantee: All new users who complete onboarding and adhere to our trading guidelines in their first week are eligible for this guarantee.
- Full Refund & Apology Payment: If users do not achieve a 40% profit within their first week of trading, they are entitled to a full refund of their initial deposit plus a $5,000 apology payment.
- Conditions of Guarantee: Users must follow trading guidelines, including recommended assets and trade volumes, to be eligible for the guarantee.
- Requesting the Guarantee: Requests for the guarantee must be submitted through our Support Portal within 7 days after the first trading week.
- Exclusions: Accounts engaging in unauthorized activities or experiencing losses due to technical issues may be ineligible for the guarantee.
5. Risks of Trading
- Market Risks: Trading in financial markets involves risks, including potential loss of capital. Users acknowledge these risks and agree to trade responsibly.
- No Further Profit Guarantees: Beyond the 40% initial profit guarantee, 24Trading does not guarantee further profits and advises users to proceed with caution.
- AI Software Limitations: Our AI software offers advanced analytics but is not immune to market volatility or external factors.
- User Responsibility: 24Trading is not responsible for any trading losses incurred beyond the initial guarantee period.
- Risk Management: Users are encouraged to implement risk management strategies, including stop-loss settings and portfolio diversification.
6. Fees & Commissions
- Fee Structure: Trading fees, listed on our pricing page, may vary based on asset class, volume, and user account type.
- Commission Rates: Users in certain plans or trading high volumes may qualify for reduced commission rates.
- Fee Adjustments: 24Trading reserves the right to change fees, with notice provided 30 days in advance.
- Withdrawal Fees: Withdrawals may incur fees depending on the chosen payment method, clearly stated on the platform.
- Currency Conversion: Non-USD trading may include conversion fees, displayed during trades and withdrawals.
7. Privacy & Data Security
- Data Collection: Personal and financial data is collected to improve services, comply with regulations, and enhance trading tools.
- Data Usage: User data supports AI trading algorithm optimization and helps offer personalized insights.
- Data Security: 24Trading uses strong encryption and conducts regular audits to prevent unauthorized data access.
- Third-Party Sharing: Personal information is only shared with regulatory authorities or third-party partners when necessary for compliance or services.
- User Rights: Users can request copies, updates, or deletion of their data within legal limitations.
8. Account Management & Termination
- User-Initiated Account Closure: Users can request account closure through our Support Portal, with withdrawal processed within 7 business days.
- Suspension for Violations: 24Trading reserves the right to suspend accounts for terms violations or fraudulent activities.
- Balance Withdrawal: Upon account termination, any remaining balance will be returned to the payment method used for deposits, minus fees.
- Account Reinstatement: Suspended accounts may be reinstated after providing clarification or documentation addressing the suspension cause.
- No Guarantee of Reinstatement: Accounts terminated for fraud may be permanently closed.
9. Intellectual Property & Licensing
- Proprietary Software: All platform software, including AI trading tools, is the property of 24Trading. Unauthorized use, duplication, or distribution is prohibited.
- User Content: By posting content on 24Trading, users grant the platform a non-exclusive right to use, reproduce, and distribute the content.
- Trademarks: 24Trading logos, trademarks, and branding are protected and cannot be used without permission.
- Third-Party Services: Our platform may link to third-party services, which are governed by their respective terms. 24Trading is not responsible for third-party content or services.
10. Refund & Withdrawal Policies
- Initial Deposit Refund: Users eligible for the 40% profit guarantee refund must submit requests within 7 days of their first week’s end.
- Refund Processing: Refunds are processed within 14 business days after verification of eligibility.
- Withdrawal Limits: Withdrawals may be subject to daily or monthly limits depending on account type.
- Refund Denials: Requests outside the eligibility period or accounts in breach of terms may be denied refunds.
- Withdrawal Currency: Refunds and withdrawals are issued in the currency of the initial deposit, where possible.
11. Promotions & Bonuses
- Eligibility: 24Trading may offer promotions, bonuses, or discounts to new or existing users.
- Bonus Conditions: Bonuses and promotional offers are subject to specific conditions that users must meet before withdrawal eligibility.
- Limitations: Promotional offers cannot be combined with other discounts unless specified.
- Bonus Expiry: Bonuses typically expire after 90 days if not used or otherwise specified.
- Right to Revoke: 24Trading reserves the right to withdraw or amend promotions at any time, with or without notice.
12. Amendments to Terms
- Periodic Updates: These Terms & Conditions may be updated periodically to reflect changes in services or regulatory requirements.
- User Notification: All changes to terms will be communicated via email and must be accepted to continue using the platform.
- Review Responsibility: Users are responsible for reviewing the terms. Continued use of the platform indicates acceptance of any updates.
- Opt-Out Option: Users who disagree with updated terms may opt out by closing their account and withdrawing their balance within 30 days of notification.
By using 24Trading, you confirm that you have read, understood, and accepted these Terms & Conditions. We are dedicated to offering a secure, innovative, and supportive trading environment for all users.
Thank you for choosing 24Trading!
24Trading Terms & Conditions
Empowering traders with low commissions and the best tools.
Contacts
support@24trading.cc
From USA & international calls:
+1 (315) 215-0964
From Canada & international calls:
+1 825 577 9300
From UK & international calls:
+44 151 528 8677
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Address
46-48 E Smithfield, London E1W 1AW, United Kingdom
24Trading (24trading.cc) is a trade name operated by:
DEDA Capital Markets (Pty) Ltd, a regulated investment firm holding the FSCA license number 50640 (South African Financial Sector Conduct Authority - FSCA No.50640) and maintains its registered office at 9TH FLOOR, ATRIUM ON 5TH STREET, SANDTON GAUTENG, 2196.
Prime Capital Markets (PCM) Ltd, a regulated investment firm by the Mauritius Financial Services Commission and maintains its registered office at Suite 803, 8th Floor, Hennessy Tower, Pope Hennessy Street, Port Louis.
Deda Services Ltd, acting as a payment agent for DEDA Capital Markets (Pty) Ltd and maintains its registered office at Libra Chambers Building, Floor 1&2, Riga Feraiou & Vasili Vryonidi 8, 3095 Limassol, Cyprus.
HIGH RISK INVESTMENT WARNING: We emphasize the critical nature of informed decision-making in the world of financial trading. Engaging in leveraged trading involving foreign currency contracts, contracts for difference, or other off-exchange products carries, a heightened level of risk, and it may not be suitable for everyone. Prior to embarking on any trading activities, we strongly advise all potential traders to diligently read and comprehend the relevant risk disclosures and warnings available on our platform. It is paramount to acknowledge the substantial risk that one may lose their entire initial investment. Considering the diverse and dynamic nature of financial markets, we recommend that individuals carefully assess whether trading leveraged products aligns with their unique personal circumstances. Seeking independent financial advice is highly encouraged to gain a nuanced understanding of all associated risks before entering the world of financial trading. Moreover, the inherent risks of trading through an online platform are explicitly addressed, and users are urged to refer to our dedicated Regulation section for additional insights.
In alignment with regulatory standards and legal compliance, it is important to note that we do not establish accounts for residents of specific jurisdictions, such as the United States or any location where such distribution or use would contravene local law or regulation. For a detailed understanding of our policies, kindly refer to our comprehensive Terms & Conditions.